For the division Sales & Marketing at Elevate Aircraft Seating we are looking for a skilled

Field Support Manager Airbus (all genders)

Your Duties – (Other duties and projects may be assigned or requested):

• You support customers by providing product and service information and resolving technical and service issues.
• You maintain customer records, including CMMs, training manuals, and spare parts requirements.
• You analyze customer complaints, identify root causes, implement solutions, and ensure timely follow-up.
• You recommend repairs and service actions based on customer needs and data analysis.
• You prepare and coordinate service bulletins, service letters, and replacement orders.
• You ensure compliance with FAA regulations, quality standards, and company policies.
• You build and maintain strong customer relationships through regular communication.
• You present monthly internal program reviews and quarterly customer performance reviews.
• You deliver technical training and collaborate with airline supply chain teams as required.
• You contribute to team objectives while maintaining confidentiality and a safe work environment.

Your Qualifications:

• Bachelor’s or Master’s degree in Engineering, Business Administration, Project Management, or equivalent experience.
• Minimum of 5+ years of experience in Program Management or equivalent experience, ideally within the aerospace industry.
• You have strong knowledge of commercial aircraft seating products, including repair systems, methods, procedures, and FAA requirements.
• You bring experience working on aerospace products or projects, ideally with exposure to engineering or program management.
• You demonstrate the ability to deliver results in complex and ambiguous environments.
• You possess solid administrative, organizational, and documentation skills.
• You have strong interpersonal skills and work effectively in cross-functional and customer-facing teams.
• You have hands-on experience with basic tools, including torquing, fastener installation, crimping, and precision measure.
• You communicate clearly and effectively in English & German, both verbally and in writing.
• As the role is based at the OEM site (Airbus), you must be located in the Hamburg are
• Willingness to travel as required.

What we offer.:

• You can expect interesting professional and personal development opportunities
• You have the opportunity to pursue your own ideas and initiatives in an international environment
• We offer you an attractive remuneration package and a company pension scheme
• You will receive 30 days of vacation per year and have the option to lease a bicycle
• You can look forward to an open and appreciative working atmosphere

Our diversity makes us strong! Elevate Aircraft Seating believes in the principles of equal opportunities, diversity and inclusion in the workplace. For this reason, incoming applications are selected on the basis of professional qualifications and fit with our corporate values, regardless of ethnicity, religion, gender, sexual identity, nationality, severe disability or equality or age.

Individuals who are interested in this position and meet the above requirements should apply at www.elevate-seats.com/careers.